Frequently Asked Questions
Message Creation
Can KMailer send messages with inline
images or background music?
If the images included in my email are
stored in my local hard drive, need I upload these
image files to a web server?
How can I create a HTML message? Does
KMailer provide a WYSIWYG HTML editor?
I don't understand HTML, how can I design
a professional-looking HTML message?
Can I send a test email to myself
before launching the email campaign?
Can I directly import a HTML file created
by other HTML editor to KMailer?
Can I import a web page (eg. My home
page) to KMailer from internet?
Can I request a read receipt for my
message?
Does KMailer support to send attachment?
If it does, how many attachments can I add?
Can I send personalized messages to
my recipients with KMailer?
Can I personalize the "To" and "Subject"
line?
Is the personalized field limited to
recipient's email? Can other fields be used to personalize
my message?
My message contains non english language,
will it be ok?
Can I insert unsubscribe link in my
email?
Delivery
How fast does KMailer send?
Can I send out emails without SMTP
servers?
What is Multi-SMTP-Server delivery
mode?
What is mixed delivery mode (Direct
delivery with backup SMTP server)?
What is IIS SMTP service delivery mode?
If I assign more than one SMTP server
to an email campaign, how will KMailer use these servers?
What is the benefit of letting KMailer
periodically sleep during mailing process?
I have to stop KMailer in the middle
of the mailing. Can I resume?
Can I resend the failed emails?
Is KMailer a multithreaded application?
If so, how many threads can I create?
Contact lists
Can contact lists store more information
of recipients than just name and email?
I have stored my customer's data in
Microsoft Access database, can KMailer import these
data?
What is segment?
How many contact lists can I set up?
Can I append new contacts to an existing
list?
How can I set up my own permission-based
contact lists?
List Building
What is list builder?
Besides the subscriber's email addess,
can list builder collect other information of the
subscriber?
Can I specify mandatory (required)
items in the sign-up form?
Can I validate the content in the sign-up
form entered by subscribers?
Can I validate the email address entered
by a subscriber is correct and owned by himself.
Online Surveys
What is survey?
What question types can I use in a
survey?
Can I specify mandatory (required)
questions in the survey?
Can I specify the style of my survey?
Is there a way for me to prevent respondents
from resubmitting the survey?
Is there a way for me to specify a
deadline for taking my survey?
I want to send a thanks or confirmation
email to the respondent upon submission, can I?
Real-time Reports
Are these reports Instant and in real
time?
Is there a way for me to find out who
opened my email?
Can I find out how many people opened
my email on a specific day after my message had been
out?
Can I track which link users clicked
in my newsletter?
Can I view the list of email addresses
which failed to be sent and why they failed to be
sent?
Can I sort out respondents who selected
a specific option of one question?
Why the date and time displayed in
the reports are not correct?
Installation
Can my computer run KMailer?
To run KMailer, need I install any
third-party software?
Is the version I am using the latest?
Purchase & Registration
Can I try KMailer before I buy it?
Which edition of KMailer need I buy?
Why should I purchase and register
KMailer?
Are there per-message charges or recurring
costs?
How do I order KMailer?
Other
Can I use KMailer to send SPAM (unsolicited
bulk email)?
How can I get opt-in lists for email
marketing?
I have other questions not listed here,
how can I get help?
Message Creation
Q. Can KMailer send messages with inline
images or background music?
Yes. With KMailer's built-in WYSIWYG HTML editor,
you can easily include graphics, change font colors
and sizes, add tables, and perform a myriad of functions.
You can even spice up your HTML messages by adding
fair-sounding background music or sound.
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Q. If the images included in my email are
stored in my local hard drive, need I upload these
image files to a web server in order for the recipients
can see them?
No, you needn't. KMailer can automatically send images
included in your message as inline image, which means
all images are sent along with your message, when
your recipients open your email, they will see these
pictures immediately without waiting for the email
software to download these images from internet.
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Q. How can I create a HTML message? Does
KMailer provide a WYSIWYG HTML editor?
Yes, KMailer provides a fully WYSIWYG (What You See
Is What You Get) HTML editor to let you create HTML
emails.
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Q. I don't understand HTML, how can I design
a professional-looking HTML message?
KMailer comes with a large number of free, powerful
templates. Templates make it easy to insert pictures,
logos and colors for professional-looking campaigns
that grab readers' attention. No design or HTML knowledge
required ?a You choose the style, fill in the blanks
with text and images, and we do the rest, including
automatic Text conversion.
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Q. Can I send a test email to yourself before
launching the email campaign?
Yes. KMailer allows you to send a test copy of your
message to yourself to ensure it looks the way you
want.
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Q. Can I directly import a HTML file created
by other HTML editor to KMailer?
Yes. You can import a HTML file to KMailer from your
local hard drive.
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Q. Can I import a web page (eg. My home page)
to KMailer from internet?
Yes. You can even import a web page into KMailer
from a URL address.
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Q. Can I request a read receipt for my message?
Yes, of course.
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Q. Does KMailer support to send attachment?
If it does, how many attachments can I add?
Yes. There is no limitation on the number of attachments
one email can have in KMailer, however, some mail
servers do have that limitation.
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Q. Can I send personalized messages to my
recipients with KMailer?
Yes. Use your contact list to store more attributes
than just names and email addresses. Attributes can
be incorporated as wildcards throughout your campaign.
KMailer will automatically merge the right attributes
for each contact, so every message is personalized.
KMailer sends its messages directly to each customer,
one at a time, personally and privately. The recipients
only see what they need to see, and they sure don't
see the other names on your mailing list.
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Q. Can I personalize the "To" and "Subject"
line?
Yes, you can.
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Q. Is the personalized field limited to recipient's
email? Can other fields be used to personalize my
message?
All of your contact list's fields can be used to
personalize your message.
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Q. My message contains non english language,
will it be ok?
Yes. KMailer supports all international character
sets and languages. When you compose a non english
message, you should select the corresponding character
set for this email.
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Q. Can I insert unsubscribe link in my email?
Yes. However, to use this feature, you need an additional
purchase of our online services.
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Delivery
Q. How fast does KMailer send?
There is no short answer to this question. There
are many variables that affect message throughput,
and since sending a piece of mail requires that you
communicate with the recipients mail server, some
of these variables may not be under your control at
all. Sending email involves at least four distinct
variables:
- The actual message being sent (size, encoding,
etc...)
- The speed of the computer creating the mail (CPU,
HD subsystem, memory, etc)
- The speed and responsiveness of SMTP server which
receives the messages
- The speed of the Internet connection between your
computer and the recipient's mail server
Each of these variables contributes to the overall
speed of the sending. Any of the variables has the
potential to slow the things down to the point where
sending bulk email is absolutely impossible.
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Q. Can I send out emails without SMTP servers?
Yes. KMailer's "direct delivery mode" doesn't use
your mail server or your ISP's mail server. Instead,
It connects and sends messages to the mail server
of the recipient?¡¥s address. For instance, a
message from bob@aol.com is sent directly to mail.aol.com
instead of mail.yourdomain.com. This takes the load
off of your mail server and speeds up message sending
significantly. Note: if your ISP(or firewall) blocks
TCP port 25, ?¡ãDirect Sending?¡À won?¡¥t
work.
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Q. What is Multi-SMTP-Server delivery mode?
Of course, you can also use one or more of your SMTP
servers to deliver your message. This mode supports
multiple SMTP servers and can automatically balance
the load between these SMTP servers.
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Q. What is mixed delivery mode (Direct delivery
with backup SMTP server)?
This delivery mode sends messages directly at first,
if the direct delivery fails, then KMailer will use
the backup SMTP servers you assigned to send the message
again. With this delivery mode, you can avoid overloading
your SMTP servers as well as improve the sending success
ratio dramatically.
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Q. What is IIS SMTP service delivery mode?
IIS SMTP Service is a high performance SMTP server
on Windows NT/2000/XP. You can use it to send email
easily with KMailer.
When a messages is submitted to IIS SMTP service,
consider it "fire and forget." IIS handles the low
level delivery details. If a failure occurs, the message
is retried at user defined intervals. If a message
can not be delivered after a user defined expiration
period, notifications can be sent to an email addresses
you specified.
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Q. If I assign more than one SMTP server
to an email campaign, how will KMailer use these servers?
If you assign multiple SMTP servers to send out your
messages in "Multi-SMTP-Server delivery mode" or "Mixed
delivery mode", KMailer can automatically balance
the load between these servers. For instance, if you
have 1000 messages to be sent and you assign 10 SMTP
servers to do the job, then each server will handle
about 100 messages. This feature takes the load off
of your SMTP servers and speeds up message sending
significantly.
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Q. What is the benefit of letting KMailer
periodically sleep during mailing process?
Some mail servers limit emails one IP address can
send during an amount of time. To cope with this,
KMailer introduces a special delivery mode which can
periodically slow down KMailer's fast email sending
in order to allow slow Mail Servers to "catch their
breath." This optional feature can help avoid overloading
the slow mail servers and improve the sending success
ratio dramatically. And KMailer is the ONLY bulk email
software with this feature at the present time.
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Q. I have to stop KMailer in the middle of
the mailing. Can I resume?
Yes. You can stop a running email campaign at any
moment. KMailer can automatically recover the interrupted
mailing and resume where you left off.
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Q. Can I resend the failed emails?
Yes. Once you've finished sending your email campaign,
you can easily resend the failed emails. Some emails
cann't get delivered not because the email address
is bad, but because the Internet offers many impassable
obstacles:
- the recipient's e-mail server may be temporarily
down
- your ISP may be temporarily down
- an Internet segment may be temporarily down
- a DNS server may be temporarily down
Resending the failed emails can improve the sending
success ratio significantly.
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Q. Is KMailer a multithreaded application?
If so, how many threads can I create?
Yes, KMailer is a multithreaded application. You
can use up to 512 threads to send out emails simultaneously
in the enterprise edition. Using mutiple threads to
send out emails can speed up message sending. However,
If you have a large number of threads, it can hurt
performance while the OS switches between them , the
more threads you have the more memory your app needs.
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Contact lists
Q. Can contact lists store more information
of recipients than just name and email?
Yes. The contact lists can store as many attributes
as you want, in any format. For instance, you can
set up a contact list which contains customers' name,
gender, email, phone number, zip code, birthday, country,
hobby. etc. The more information you collect, the
more you can personalize your content for each recipient.
Please note, there is no limitation on how many fields
one contact list can have, however, you must set up
one and only one field whose data type is "Email"
for your contact list.
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Q. I have stored my customer's data in Microsoft
Access database, can KMailer import these data?
Yes. KMailer can import contact lists from almost
all data repositories, including text file, CSV file,
Excel table, Access, SQL Server, Oracle, MySQL, FoxPro,
and all ODBC-capable database systems.
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Q. What is segment?
Segments are subsets of your list. They allow you
to target specific members of your list based on information
you have about them. For example, they could allow
you to send a special message to only those list members
who:
live in Canada
have made a major purchase in the last year
have an email address at a particular domain (e.g.,
aol.com or hotmail.com)
KMailer allows you to send to a segment, or subset,
of your list who meet the criteria you define. Instead
of sending to your entire list, you can use segments
to filter exactly who should get a message based on
whatever criteria you choose.
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Q. How many contact lists can I set up?
You can create as many lists as you want in KMailer.
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Q. Can I append new contacts to an existing
list?
Yes. You can append new contacts to KMailer's list
from almost all data repositories.
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Q. How can I set up my own permission-based
contact lists?
You can use KMailer's list builder feature to build
your own opt-in lists, it's very easy.
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List Building
Q. What is list builder?
The concept of using list builder is very simple
and straightforward. Simply add a subscribe icon to
your site inviting visitors to subscribe or sign up.
When visitors click on the icon, a window pops up
requesting their contact information. That information
is automatically added to a contact list in your KMailer
account.
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Q. Besides the subscriber's email addess,
can list builder collect other information of the
subscriber?
Yes. You can collect as many attributes of your subscriber
as you want with KMailer's list builder feature.
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Q. Can I specify mandatory (required) items
in the sign-up form?
Yes, you can.
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Q. Can I validate the content in the sign-up
form entered by subscribers?
Yes, you can.
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Q. Can I validate the email address entered
by a subscriber is correct and owned by himself.
Yes. KMailer supports for double opt-in, that is,
It will automatically send an email to subscribers
requesting that they confirm before adding them to
the contact database.
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Online Surveys
Q. What is survey?
Knowing the minds of your customers is the key to
success. Surveys have always been a popular tool for
businesses trying to assess the wants and needs of
their target audience. Until recently, conducting
surveys has been a manual, time consuming, and expensive
process making them impractical for most small business.
Now, with KMailer, you've got the power to instantly
gather accurate and valuable information from your
customers. you'll gain new insight into what customers,
partners and even employees really want, need and
believe. You'll have fresh facts at your fingertips
that can be applied immediately to any decision-making
process. KMailer is the serious data collection tool
designed to keep you competitive.
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Q. What question types can I use in a survey?
For tatal flexibility of collecting the market information,
KMailer provides up to 10 different question types,
including: dropdown box, radio button, check box,
list, text box, etc.
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Q. Can I specify mandatory (required) questions
in the survey?
Yes, you can.
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Q. Can I specify the style of my survey?
Yes. You can manually adjust the page style of your
new survey, including background, font, font size,
etc, or just select a pre-designed template for your
survey.
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Q. Is there a way for me to prevent respondents
from resubmitting the survey?
Yes.
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Q. Is there a way for me to specify a deadline
for taking my survey?
Yes.
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Q. I want to send a thanks or confirmation
email to the respondent upon submission, can I?
Yes.
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Real-time Reports
Q. Are these reports Instant and in real
time?
Yes.
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Q. Is there a way for me to find out who
opened my email?
Yes. When you send an HTML format newsletter, you
can keep track of who open it.
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Q. Can I find out how many people opened
my email on a specific day after my message had been
out?
Yes. The "Emails opened by Day" report shows you
how many email opened by the recipients each day,
and shows you that daily number as a percentage of
the total number of emails opened to date.
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Q. Can I track which link users clicked in
my newsletter?
Yes. You can learn which link generated the most
interest with the "click-throughs by Link" report.
It lists all the URLs you used in your campaign, how
many times each link was clicked, and how many clicks
each link got as a percentage of total click-throughs.
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Q. Can I view the list of email addresses
which failed to be sent and why they failed to be
sent?
Yes.
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Q. Can I sort out respondents who selected
a specific option of one question?
Yes. For instance, you can sort out respondents who
selected answer A of the first question.
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Q. Why the date and time displayed in the
reports are not correct?
It's because you and KMailer's server are not in
the same time zone. You can select the time zone you
are currently in from the time zone dropdown box of
the Options window. The time zone setting is used
to revise the date and time displayed in the reports
if you are not in the same time zone as KMailer's
server.
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Installation
Q. Can my computer run KMailer?
To install and use KMailer, please make sure that
you use the following hardware and software platform.
- PC with Pentium 133 MHz or higher processor
- At least 32MB of available RAM
- At least 7MB of free disk space
- Operating System: Microsoft Windows 98/Me/2000/NT4.0/XP
- TCP/IP (Internet) network connection
- Microsoft Internet Explorer v5.0 or above
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Q. To run KMailer, need I install any third-party
software?
If your operating system is Microsoft Windows 98,
to install and use KMailer, you should have MDAC (Microsoft
Data Access Components) installed on your system.
You can download MDAC from KMailer's homepage. (When
using Windows ME/2000/XP you don't need to install
anything. All required drivers are already installed.)
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Q. Is the version I am using the latest?
You can check for new version or updates by selecting
menu: "Help" -> "Check For New Version ".
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Purchase & Registration
Q. Can I try KMailer before I buy it?
Yes. You can download the trial version of KMailer.
However, there are some limitations in trial version.
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Q. Which edition of KMailer need I buy?
KMailer is available in four different editions to
suit every size business including Trial Edition,
Personal Edition, Standard Edition and Enterprise
Edition.
You can download the Trial Edition of KMailer and
try it for Free before purchasing. So, you will get
a good feel about how the software works and how you
can benefit from it. The Trial Edtion may be converted
into a full (registered) edition by entering a valid
registration code.
To see which edition of KMailer is best suited to
your needs please visite http://www.kmailer.com
which goes through the differences in depth.
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Q. Why should I purchase and register KMailer?
Registered users can enjoy following benefits, which
are not available for trial users.
Trial version limitation removed
You will keep on using after the trial period
Excellent customer service & technical support
for free
Get minor updates and bug fixes for free
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Q. Are there per-message charges or recurring
costs?
If you order any edition of KMailer, the registration
fee is one-off, you will Never pay a recurring fee.
However, We also offer some value-added online services
which need yearly subscription. These optional services
include: Email Campaign Tracking & Unsubscription
Service, List Building Service and Online Survey Service.
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Q. How do I order KMailer?
You will find the KMailer Order Form online at: http://www.kmailer.com/en/order/order.php.
The Registration code is sent to the email address
provided by you right after payment has been received.
Immediately after the transaction you will receive
your registration code by email. It's fast!
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Other
Q. Can I use KMailer to send SPAM (unsolicited
bulk email)?
No. Absolutely not. Spam is untargeted advertising.
KMailer End User License Agreement prohibits using
KMailer for spam. If you want to spam, please go elsewhere.
Or better yet, read this section
and change your mind.
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Q. How can I get opt-in lists for email marketing?
You can use KMailer's list builder feature to build
your own opt-in lists, it's very easy.
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Q. I have other questions not listed here,
how can I get help?
Please read this help carefully. If you still have
questions, please visit our website or consult with
us at
.
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